You can find information about tours in the Travels section. You can also get detailed information about trips through one of our communication channels.
You can find information about tours in the Travels section. You can also get detailed information about trips through one of our communication channels.
You can book a tour by contacting us in any way convenient for you: by phone, email or through our pages on social networks. Reservation of the tour occurs after its full or partial payment. It is also possible to book a tour without payment for a short period by agreement until the payment is made.
Unfortunately, at the moment, online booking through our system is not available.
We organize custom tours, which may include any of the existing tourism destinations. Creating a trip idea depends on our imagination, as well as on your own proposals. Destinations can be completely different (beach holidays, visiting cities, amusement parks, nature reserves, outdoor activities such as rafting, surfing, cycling and much more). You can always find out information about the type of trip in the description of our tour. Available tours you can find on the website at the link here.
24 hours before the start of the trip, the reservation will be closed. The number of places for booking is limited.
To change or cancel your reservation, please contact us in any way convenient for you. Cancellation is only possible within a certain period before the start of the tour. Details can be found in the contract. If you can replace you with another participant in the trip, we are ready to consider the possibility of cancellation after a specified period. In this case, a refund can be made during 10 work days taking into account the deduction of costs that the company will not be able to compensate. For example, payments for insurance and other services without the possibility of a refund for the services provided.
You can find our main contacts at the top of the site, as well as in the Contact Us section.
We speak Polish, English, Russian and Ukrainian.
Our fleet contains vehicles with a capacity of 7 to 9 people (including the driver). These are cars of the brand Toyota, Opel and Renault. You can find out the availability of a particular car by contacting us.
Our area of activity includes countries of the European Union, as well as Andorra, Vatican, Liechtenstein, Monaco, Norway, San Marino, Faroe Islands, Sweden and Switzerland.
An individual tour is a tourist trip, which is made in accordance with the wishes of the client. You choose by yourself the travel criteria that you need for a perfect holiday. We make a travel plan for you and organize all its stages. If you prefer to travel only with friends or relatives and like to decide where to go, this type of travel will be most comfortable for you. An individual tour will help you enjoy your trip as much as possible.
The number of our license for the implementation of tourism activities is 26508. You can check the legality of the travel agency by clicking here.
You can find out the cost of all current tours by link here. The cost of individual tours is formed upon request. You can make a request yourself or you can use our request form via the link here. If you are interested in prices for passenger transportation, click on the link here.
The price of the tour always includes transportation and accommodation. For each tour, separate types of services are formed, which are also included in the cost of the trip. This information can be found in details of our offer. Services that are not included in the price of a trip will also be described in our offer.
The price of a tourist trip is unchanged. The trip may include additional fees, such as payments for entrance fees, entertainment, equipment rental, visas, etc. These fees are not included in the basic cost of the trip and are not always required for payment. It all depends on your wishes and needs.
Payment can be made by card, bank transfer or cash.
We accept payments in euros (EUR) and in Polish zloty (PLN).
We will provide you with a check or invoice.
Cancellation is possible only up to 14 days before the start of the tour. In this case, you will receive a refund of the full cost of the trip. If you can replace you with another participant in the trip, we are ready to consider the possibility of cancellation after a specified period. The main condition is to pay the full cost of the tour by the person who will travel instead of you. In this case, we will refund the cost of the trip, taking into account the deduction of services already paid, to your account within 10 business days.
Yes, in this case, we compensate for the full cost of the service.
The travel service agreement is the main document to confirm the reservation.
The main documents for traveling abroad are: passport, visa and insurance.
No. The cost and procedure of applying for a visa are not included in our services and are completely the responsibility of the customer.
We can send you a service agreement with the details of the trip.
Be sure to make copies of all documents with you on the road. Copies can be made both paper and electronic. This is necessary in case of loss of the original documents during the trip.
All information about the trip yoy will receive to the email address or in social networks.
Typically, trips will take place from 9 to 18 people, including drivers. You can find out more about it in details of each individual offer.
Since our trips involve tourist destinations of completely different subjects, accommodation may differ depending on the idea of the trip itself. Most often these are hotels and apartments, less often these are bungalows and tents. We always provide this information in the booking details.
When booking, we always try to choose the most comfortable living conditions. But, if you still do not fit our offer, we can find accommodation for you according to your preference. As a rule, the price in this case will be more expensive.
Unfortunately, check-in time does not always correspond to arrival time. You can always check the settlement information in details of our tour.
A detailed travel plan will always indicate the time of check out. We also provide this information at the time of arrival to the place of residence. In case of untimely check out, managers may require additional payment, which may reach the cost of living for an additional day.
Yes. The price includes AXA medical insurance.
Child seats are available upon request. A request must be made at least 24 hours before the start of the trip. According to Polish law, a child under 12 years old, whose height does not exceed 150 cm, is transported in a protective chair or other device for transporting children, corresponding to the weight and height of the child. The same rules apply in the territory of the European Union, except that the height of the child is taken into account up to 135 centimeters. Tall children can use an adult seat belt.
To solve any problems, during the trip, carry the contact details of the group leader. Also, before the trip, we will provide you with the contact details of the insurance campaign. You can reach the rescue service by calling 112. The number is valid throughout Europe.
Contact the team leader immediately. We will do everything necessary to prevent possible risks. In the case of serious injuries, we are trained to provide first aid.
Please inform us of this circumstance in advance if possible. The maximum waiting time since the scheduled departure is 30 minutes.
Before the trip, if necessary, we will be able to identify you according to documents proving your identity (passport, passport, driver's license, etc.).
If you lose your international passport / passport, you must contact the local police. At the police station you will be given a certificate with which you must go to the embassy or consulate of your country. In the representative office you will be answered for all of ofquestions and you will be given a temporary certificate, according to which you can return home. To do this, you will be asked to fill out a questionnaire, take a picture and confirm your identity with a passport, driver’s license or any other document with your photo. Copies are also suitable.
Contact us as soon as you notice that things are gone. We will make every effort to find them. As soon as we find your things, we will send them by mail or in another way convenient for you. The cost of sending lost items is borne by the client. We are not responsible for the loss of personal property.
If you encounter any problems during the trip, you can tell us about it by filling out the form on the link here.
You can book a transfer by contacting us in any way convenient for you: by phone, email or through our pages on social networks. To book a transfer, provide us with the necessary information about the details of the trip. We will send you an offer as soon as possible. Booking of a transfer occurs after its full or partial payment. It is also possible to book a transfer without payment for a short period by agreement until the payment is made.
Unfortunately, at the moment, online booking through our system is not available.
Immediately after your request, we can send you a car within 10-15 minutes.
To change or cancel your reservation, please contact us in any way convenient for you. Cancellation is only possible within a certain period before the start of the transfer. Details can be found in the contract.
You can find our main contacts in the Contact Us section.
We speak Polish, English, Russian and Ukrainian.
Our fleet contains vehicles with a capacity of 7 to 9 people (including the driver). These are cars of the brand Toyota, Opel and Renault. You can find out the availability of a particular car by contacting us.
Our area of activity includes countries of the European Union, as well as Andorra, Vatican, Liechtenstein, Monaco, Norway, San Marino, Faroe Islands, Sweden and Switzerland.
Our fleet contains vehicles with a capacity of 7 to 9 people (including the driver). These are cars of the brand Toyota, Opel and Renault. You can find out the availability of a particular car by contacting us.
The cost of individual transfers is formed upon request. You can make a request yourself or you can use our request form via the link here. If you are interested in the prices of tourist trips, go to the Travels section.
The transfer price includes:
- Organized meeting at the station, at the airport or at the car delivery address;
- Waiting for the client at the destination;
- Help with transportation and baggage storage;
- Transfer by car with climate control and other necessary amenities;
- Insurance valid during transportation by vehicle.
The cost can be adjusted when the customer makes changes to the planned route.
Payment can be made by card, bank transfer or cash.
We accept payments in euros (EUR) and in Polish zloty (PLN).
We will provide you with a check or invoice.
Cancellation is possible up to 14 days before the start of the transfer. In this case, you will receive a refund of the full cost of the trip. If the trip is canceled within 14 days before the trip, the amount for the transfer is fully charged.
Yes, in this case, we compensate for the full cost of the service.
The cost of individual transfers is formed upon request. You can make a request yourself or you can use our request form via the link here. If you are interested in the prices of tourist trips, go to the Travels section.
The main documents for traveling abroad are: passport, visa and insurance.
No. The cost and procedure of applying for a visa are not included in our services and are completely the responsibility of the customer.
We can send you a service agreement with the details of the transfer.
Yes, the price includes basic health insurance of Ergo Hestia.
Child seats are available upon request. A request must be made at least 24 hours before the start of the trip. According to Polish law, a child under 12 years old, whose height does not exceed 150 cm, is transported in a protective chair or other device for transporting children, corresponding to the weight and height of the child. The same rules apply in the territory of the European Union, except that the height of the child is taken into account up to 135 centimeters. Tall children can use an adult seat belt.
To solve any problems, during the trip, carry the contact details of the group leader. Also, before the trip, we will provide you with the contact details of the insurance campaign. You can reach the rescue service by calling 112. The number is valid throughout Europe.
Contact the driver or team leader immediately. We will do everything necessary to prevent possible risks. In the case of serious injuries, we are trained to provide first aid.
Please inform us of this circumstance in advance if possible. The maximum waiting time since the scheduled departure is 30 minutes. In case of a meeting at the airport, we will expect you the necessary time, taking into account the delay of the flight and customs clearance, up to 2.5 (two and a half) hours. If you know that the plane will fly later, let us know about it to adjust the time of service.
Before the trip, if necessary, we will be able to identify you according to documents proving your identity (passport, passport, driver's license, etc.).
If you lose your international passport / passport, you must contact the local police. At the police station you will be given a certificate with which you must go to the embassy or consulate of your country. In the representative office you will be answered for all of ofquestions and you will be given a temporary certificate, according to which you can return home. To do this, you will be asked to fill out a questionnaire, take a picture and confirm your identity with a passport, driver’s license or any other document with your photo. Copies are also suitable.
Contact us as soon as you notice that things are gone. We will make every effort to find them. As soon as we find your things, we will send them by mail or in another way convenient for you. The cost of sending lost items is borne by the client. We are not responsible for the loss of personal property.
If you encounter any problems during the trip, you can tell us about it by filling out the form on the link here.